The AI Mirage: Why Healthcare's Administrative Burden Isn't a Technology Problem

Dan O'Neill reflects on 15 years in health technology, services, and policy after discovering that most healthcare administrative problems could have been solved decades ago. He shares lessons on why business model problems masquerade as technology challenges, how organizational inertia perpetuates inefficiency, and why "slapping AI on it" won't fix structural issues rooted in misaligned incentives.