Episode notes
In this engaging episode of the CX Goalkeeper Podcast, I sit down with Peter Ryan, a leading voice in customer experience (CX) and BPO strategy, to explore the key CX predictions for 2025. From Agent AI to market consolidation and real-time voice translation, Peter unpacks trends that are reshaping how companies deliver customer service and drive business outcomes. This is an unmissable conversation for CX leaders aiming to stay ahead of the curve.
About the Guest
Peter has a degree in Political Studies from the University of Saskatchewan and an MBA from Dalhousie University. Although headquartered in Montreal, Québec, Canada, Peter’s clients come from every corner of the globe, so odds are he knows your city well.
Peter’s passion for CX and BPO shines through in the connections he makes worldwide, and his ability to bring great ...
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bpocustomer servicecustomer sciencecustomer service experienceAI in customer servicefuture of AI in customer serviceagentic AIproactive customer servicefuture of customer serviceoutsourcing top CX predictionsconversational AIAI based customer service