Customer Experience Goals with the CX Goalkeeper

by Gregorio Uglioni

It's all about Customer Experience, Innovation, Business & Digital Transformation and Leadership. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for the “right” resources (e.g. latest insights, best practices, methods, ...) ... ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episod... Read more

Podcast episodes

  • Season 1

  • S01 E94 - Journey to Centricity with Ilenia Vidili

    S01 E94 - Journey to Centricity with Ilenia Vidili

    The CX Goalkeeper had the great opportunity to interview Ilenia VidiliLinkedIn Headline: Customer Centricity Advisor | Author of Journey to Centricity | Keynote SpeakerHighlights:00:00 Game Start00:32 Ilenia's Introduction02:27 Il...

    32:52
  • S01 E93 - Diversity and Inclusion in Customer Experience with Rebecca Brown - E93

    S01 E93 - Diversity and Inclusion in Customer Experience with Rebecca Brown - E93

    The CX Goalkeeper had the great opportunity to interview Rebecca BrownLinkedIn Headline: Award-Winning Customer Experience Consultant | Anti-bullying Advocate | Keynote Speaker | Feature Writer |Highlights:00:00 Game Start00:32 Re...

    28:55
  • S01 E92 - The CX Centric Maturity Assessment with Jonathan Daniels

    S01 E92 - The CX Centric Maturity Assessment with Jonathan Daniels

    The CX Goalkeeper had the great opportunity to interview Jonathan DanielsLinkedIn Headline: Leading Customer Centric Transformations.Highlights:00:00 Game Start00:36 Jonathan's introduction03:14 Jonathan's value04:45 Where did whe...

    26:07
  • S01 E91 - 5 Steps On How To Set Up Your CX Business Unit with Mandisa Makubalo

    S01 E91 - 5 Steps On How To Set Up Your CX Business Unit with Mandisa Makubalo

    The CX Goalkeeper had the great opportunity to interview Mandisa MakubaloLinkedIn Headline: Founder & Principal Practitioner at Unlimited Experiences SAHighlights:00:00 Game Start00:46 Mandisa's introduction01:48 Mandisa's value02...

    35:33
  • S01 E90 - Continuous Education in Customer Experience with Ricky Harris

    S01 E90 - Continuous Education in Customer Experience with Ricky Harris

    The CX Goalkeeper had the great opportunity to interview Ricky HarrisLinkedIn Headline: Chartered Institute of Customer Management, Call Centre, Customer Services Master classesHighlights:00:00 Game Start00:32 Ricky's introduction...

    34:25