Episode notes
In this episode of the CX Goalkeeper Podcast, I had the pleasure of speaking with Rajesh Sankaran, a seasoned insurance industry expert. We discussed how customer experience (CX) is reshaping digital insurance, the challenges of balancing the human touch with technology, and why emotional value is key to customer loyalty. Rajesh shared valuable insights on AI, digital transformation, and personalization strategies in the insurance industry. If you want to understand how Netflix, Amazon, and other digital giants influence insurance CX, this episode is a must-listen!
About the Guest
Rajesh is an insurance and e-commerce executive and technology leader passionate about harnessing technology to solve busi ...
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digital insurancecx transformationAI in insurancecustomer loyalty in insuranceAI-driven CXinsurance automation