Episode notes
Why You Can't-Miss This Episode
In this captivating episode, Marilyn Suttle shares practical strategies for dealing with tough customers and employees while creating a work environment where everyone thrives. From her groundbreaking book, Who's Your Gladys?, to her personal journey, Marilyn delivers actionable insights that redefine how leaders, teams, and organizations can improve customer interactions and employee engagement.
About the Guest
Marilyn Suttle has a proven track record of transforming customer relationships and elevating employee wellbeing.
She works with organizations that want to stand out as the business of choice.
A bestselling author, of three customer service books, including "Who's Your Gladys? How to Turn Even the Most Difficult Customer Into Your Biggest Fan" Marilyn is the President ...
... Read moreKeywords
employee experienceemployee engagementresilience in leadershipcustomer engagement strategieseffective communicationleadership coaching