Episode notes
In this episode, we sit down with Joe Jeter, Senior Managing Director for Federal Technology at Maximus, and Prashanth Krishnamurthy, Senior Solutions Architect at Amazon Web Services, to discuss how contact centers are raising the bar and driving the evolution of federal customer experiences.
Keywords
federal governmenttotal experienceuser experiencecustomer experienceemployee experienceIT modernizationdigital transformationfederal service deliveryhuman-centered designMaximustechnologycall centercontact centerdigital modernizationAmazon Web ServicesAWS