Clickthrough: A Total User Experience Podcast

by Government Technology Insider

Listen to insights from Maximus experts and guests in technology and customer experience to learn strategies for how to optimize federal service delivery from government to you.

Podcast episodes

  • Ep 4: Overcome Cultural Barriers with a Total Experience Mindset to Drive Innovation

    Ep 4: Overcome Cultural Barriers with a Total Experience Mindset to Drive Innovation

    In this episode, we sit down with Michael Carroll, Chief of Acquisition and Procurement at the US Army HRC, and Pamela Powers, Defense Market Lead at Maximus to discuss how Department of Defense (DoD) agencies can initiate a culture shift to embrace a total user experience mindset that will drive innovation.

  • Ep 3: Designing Secure Systems with Cybersecurity and CX Principles That Drive Modernization

    Ep 3: Designing Secure Systems with Cybersecurity and CX Principles That Drive Modernization

    In this episode, we sit down with Matt Smith, Senior Advisor to the CISO at the Department of Homeland Security (DHS) and Kynan Carver, Cybersecurity Lead at Maximus to discuss how pursuing customer experiences (CX) and cybersecurity as a joint goal drives modernization.

  • Ep 2: A New Era of Public Health: Why Improving Health Outcomes Starts with Total Experiences

    Ep 2: A New Era of Public Health: Why Improving Health Outcomes Starts with Total Experiences

    In this episode, we sit down with Renae Facundus, Director of Interoperability and Analytics at the Department of Veterans Affairs, and Monica Rosser, Health Market Lead at Maximus, to discuss how CX principles and interoperability initiatives are driving a new era of public health.

  • Ep 1: Welcome to the Experience Age, Where Total Experiences Drive IT Modernization

    Ep 1: Welcome to the Experience Age, Where Total Experiences Drive IT Modernization

    With the arrival of the Internet the world entered the Information Age, where everything you could ever want to know was just a click away. The public has access to so many web-enabled services – be it apps on their mobile devices or storefronts on their computers – that now the focus has shifted to refining user experiences. In the Experience Age, consumer experiences are shaping how the public expects to interact with government agencies when they are accessing services. So, how can federal agencies best meet these expectations? To answer that, Government Technology Insider talked with Maximus’s MaryAnn Monroe, Vice President of Total Experience Solutions and Services, and Joe Jeter, Senior Managing Director for Federal Technology to discuss how focusing on total experience strategy will help agencies to optimize interactions with the public and drive IT modernization efforts.

  • Introducing Clickthrough: Your Guide to Creating a Total User Experience

    Trailer

    Introducing Clickthrough: Your Guide to Creating a Total User Experience

    Trailer

    In this podcast we will focus on solving the key challenges federal agencies face as they work to transform user experiences. Each episode will bring you insightful conversations between leaders in industry and government. In these conversations, we’ll discuss how agencies can use human-centered design and innovative technology to provide exceptional experiences at every level of service delivery.