About the Arum AI Insights podcast
Arum AI Insights from Arum Global is the only credit, collections and recoveries podcast hosted by AI, where our voices might sound a little polished, but the insights are real!
In this series, we’ll bring you bitesize insights and advice on global industry trends, challenges and best practice across credit, collections and recoveries.
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When evaluating technology strategies for collections and recoveries systems, organisations often find themselves at a crossroads: should they upgrade their incumbent collections system or implement a new one altogether? While the instinct to stick with a familiar vendor is understandable, it may not always be the best debt collection software for you. In fact, implementing a new platform can, in many cases, be as simple (or even simpler!) than a collections system upgrade, and it could offer significant benefits. In this episode, we take you through what you should bear in mind when making this important decision.
In today’s economic and regulatory environment, transforming collections capability is high on organisations' strategic imperatives. It can no longer be the poor relation to acquisition or customer servicing. With consumer and regulatory expectations being more intense than ever, the question of whether to build a custom system in-house or buy an off-the-shelf platform is central to any organisation looking to optimise collections, reduce unit costs, and maintain a strong brand reputation by delivering positive customer outcomes and minimising detriment. In this episode, we dive into the pros and cons of each approach. By the end, you’ll have a clearer roadmap for deciding which path is best for your organisation’s needs, compliance requirements and long-term goals.
In this special end of season episode, Steve has a cross industry discussion with three podcasters – a financial wellbeing mentor, a CEO in the third sector and the founder of a debt technology firm. They discuss the themes that have emerged from their respective podcasts, what that says about the state of the nation, some practical steps that we can all take to make improvements, and their predictions for the year ahead.
Steve Coppard meets with Katherine Francis-Browne, the Income Delivery Lead at NHS England. As the NHS is free at the point of use, debt is not the first thing that comes to mind, however any organisation dealing with any financial transactions has the capacity to create debt. Their conversation highlights the improvements the NHS is making to responsibly collect debt, identifying vulnerabilities and the need for better technology and data.
In this episode, Steve Coppard speaks to Deven Ghelani from Policy in Practice, a social policy, software and analytics company supporting businesses and local authorities to better analyse the impact of policy and those affected. Their recently published research found there is £19bn worth of unclaimed benefits every year in the UK. Steve and Deven discuss how Policy in Practice is trying to move the needle on the issue, why the issue exists and why those working in the financial services and collections and recoveries industries should care.