Episode notes
Steve Coppard meets with Katherine Francis-Browne, the Income Delivery Lead at NHS England. As the NHS is free at the point of use, debt is not the first thing that comes to mind, however any organisation dealing with any financial transactions has the capacity to create debt.
Their conversation highlights the improvements the NHS is making to responsibly collect debt, identifying vulnerabilities and the need for better technology and data.
Keywords
debtfinancial literacybusiness to business debtregulationdatacollections and recoveriesnhstechnologynhs englandvulnerable customer