Most small businesses don’t need AI. They need better automation.

Everyone is talking about AI right now. But many businesses are chasing the buzzword instead of solving real problems. Jeremy argues that what most companies actually need is simple automation and better systems. Alyssa pushes the conversation further by asking what it really takes to use AI well. Together they explore what AI can do today, where it falls short, and how business leaders should think about it.

If you run a business, work in marketing, or care about customer relationships, this conversation will challenge how you think about AI. It’s a practical discussion about hype versus reality and what leaders should focus on instead. The bigger theme is rethinking how technology fits into the future of customer relationships.

Key Takeaways

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