Rethinking the future of customer relationships starts with one simple idea… talk like a human.

Most marketing sounds smart but feels cold. Alyssa Nolte sits down with Perry Sheraw to break down why real growth comes from conversation, not clever copy. They dig into email, SMS, and digital campaigns and explain how to make them feel human, relevant, and worth responding to. If your marketing feels polished but ignored, this conversation will either confirm it’s not for you… or make you lean in and rethink everything.

You should listen if you care about: • Turning email and SMS into real conversations • Building trust instead of just chasing clicks • Rethinking how customers actually move from “interested” to “buying”

3 key takeaways

1. Write like you talk. If it sounds weird out loud, it will feel worse  ...