Your reputation is the only thing people see before they ever buy your product—and in 2026, it's more fragile than ever. In this episode, Margaret, Shauna, and Mini Heifer dive deep into why reputation is the ultimate "currency" for small businesses.

We’re getting real about:

• The #1 mistake entrepreneurs make when a customer order goes wrong.
• How to build a bridge of trust with complete strangers online.
• The "Reprobate" behavior that is quietly killing your brand’s value.
• Why we refuse to talk politics on our business pages (and why you might want to stop too).
• The "To Delete or Not to Delete" debate: How to handle trolls and negative reviews without looking desperate.

Plus: Mini Heifer shares a chilling first-hand account of surviving Hurricane Katrina an ...