Reimagining SaaS customer support with AI with Baptiste Jamin @Crisp IM

saas.unbound is a podcast for and about founders who are working on scaling inspiring products that people love, brought to you by https://saas.group/, a serial acquirer of B2B SaaS companies.

In episode #17, Anna Nadeina talks with Baptiste, co-founder of Crisp, a business messaging platform for startups & SMBs.

----------Episode's Chapters--------------

00:00 - Introduction to Crisp and Its Impact

03:53 - The Role of AI in Customer Support

09:53 - Innovative AI Features in Crisp

14:04 - Customer Feedback and Product Development

24:03 - Evaluating Customer Feedback for Product Improvement

29:39 - Understanding Customer Feedback for Product Development

34:24 - The Role of A ...