Guest: Kevin Hughes, Head of Sales & Marketing at Ascentient

Host: Steve Morey

Episode Overview

In this episode, we dive deep into the fast-evolving world of IT managed services and explore how AI is reshaping the landscape. Kevin Hughes from Ascentient shares his 11-year journey in the IT industry, from sales admin to leading sales and marketing, and how his team is embracing automation and AI to transform operations, elevate customer experience, and future-proof their business.

What You’ll Learn

• Laying the Foundation with Automation: Why Ascentient prioritized automation before diving into AI, and how it set the stage for scalable innovation.
• Identifying AI Opportunities: How internal surveys revealed tedious, repetit ...