Autonomous mobility will complement Public Transport | Debra A. Johnson

Public transport is the business of people moving people and is really the great societal equalizer. Mobility ensures that people can access to job and other opportunities. If the customer get a better service, they will come back and bring more people on the job. Thus, customer service plays an important role. Public Transport needs to transform to improve customer experience including adoption of digitalization, open loop payment, on-demand transit and integration with autonomous mobility. RTD Denver is investing heavily to improve the service quality and reliability.

Guest: Debra A. Johnson is General Manager and CEO of RTD Denver and has been leading the organization since 2020. Prior to this, she served as Deputy CEO of Long Beach Transit from 2014 to 2019. Prior to that, she held executive positions at the Los Angeles ...