What does it truly mean to lead a growing, family-owned business into a high-trust, high-performance culture? This week, we talk with Chad Peterman — President and CEO of Peterman Brothers, a family plumbing and HVAC business in Indiana — about transitioning, building culture, and hiring right.

Chad shares insights from taking over his father’s business and crafting a vivid, evolving vision to unite the team around shared goals. He opens up about his leadership philosophy which revolves around empowering the tradespeople in his company to grow without limits, putting values into consistent practice, and modeling accountability daily.

He stresses the importance of showing care for employees above all else, linking employee wellbeing directly to customer service and business growth. Chad walks us through his robust one-on-one meeting rh ...