“Boldly Leading Change” with Monique Herena, Chief Colleague Experience Officer at American Express

How can you create a culture that embraces change?

Why is it critical to build leaders at levels of your organization?

My guest on this episode is Monique Herena, Chief Colleague Experience Officer at American Express.

During our conversation Monique and I discuss:

• Monique's philosophy on taking career leaps and the importance of stepping out of your comfort zone.
• Why American Express refers to their team members as colleagues and invests in improving the “colleague experience” each and every day.
• Why their framework for winning is the north star for their business strategy and culture
• How American Express is building enterprise leaders at all levels of the organization.
• Why next-gen HR leaders should embrac ...