Why is friction both good and bad for your organization

How can leaders identify and reduce bad friction?

My guest on this episode is Bob Sutton who is an organizational psychologist, professor emeritus at Stanford, New York Times bestselling author, and speaker.

During our conversation Bob and I discuss:

• Why you should think like a “friction fixer” regardless of your position
• When and how to apply “good friction” to slow things down for better decision making
• How to identify good and bad friction in your organization
• Why empathetic leaders seek out the “friction” in their organizations and then work to reduce it
• How to play the “subtraction game” and how it can help your organization

Connecting with  ...