Ep 7: The DoD is Accomplishing Monumental Feats by Aligning IT Modernization with Customer Experience

The Department of Defense is used to accomplishing monumental feats. From protecting the national interest to managing a workforce of nearly 3 million people, nothing happens on a small scale. This is clearly evident in both the IT modernization goals for the agency and its customer experience (CX) improvement plans to align with the December 2021