Note sull'episodio
In this episode, we sit down with Renae Facundus, Director of Interoperability and Analytics at the Department of Veterans Affairs, and Monica Rosser, Health Market Lead at Maximus, to discuss how CX principles and interoperability initiatives are driving a new era of public health.
Parole chiave
federal governmenttotal experiencecustomer experienceemployee experienceIT modernizationdigital transformationfederal service deliveryhuman-centered designMaximusDepartment of Veterans Affairspublic healthpatient experiencetransforming health systems improving patient outcomestechnology