Notas del episodio
Join us on the CX Goalkeeper Podcast for the replay of a captivating conversation with Jeremy Watkin, a seasoned expert in customer support and experience from Number Barn. In this episode, we explore the transformation of contact centers, the integration of technology in customer service, and the importance of human connections in enhancing customer experience.
This episode is essential for anyone in customer experience, offering deep insights into the current trends and future directions of customer support. Jeremy's knowledge and wisdom provide valuable lessons for professionals at all levels.
Key Highlights:
- Empathy in Leadership: Jeremy discusses the importance of empathy and understanding within teams to foster a positive service culture.
- The Balance o ...
Palabras clave
customer experiencecustomer experience managementartificial intelligencecustomer cultureleadership advicescx leadershipmastering artificial intelligenceleadership in the age of AIleadership developmentorganizational culturecustomer experience trendsresilience in leadershipleadership coachingculture in business