Episode notes
Wayne Goodwin, the Commissioner of the North Carolina Department of Motor Vehicles (DMV), joined Anthony DeHart and Steve Rao on the WPTF Afternoon News to discuss the recent technological advancements and initiatives aimed at improving customer experience and efficiency at the DMV. They also talked about the challenges faced by the DMV, recent computer outages, the implementation of DMV kiosks in partnership with Harris Teeter, the impact of AI and data on enhancing services, and strategies to reduce wait times. Commissioner Goodwin shares his wealth of experience, having previously served as the Insurance Commissioner and in the state legislature, highlighting the importance of customer service and problem-solving in government roles.
Keywords
Wayne GoodwinNC DMVDepartment of Motor VehiclesTechnological AdvancementsCustomer ExperienceEfficiency InitiativesDMV KiosksAI IntegrationData OptimizationWait Time ReductionGovernment InnovationNorth Carolina Government