Episode notes
WhyNOT? A Wisdom Shot: Bonus: Sara praises Trajce's use of empathy maps to dissect victim impact statements and case law. She's certain that her design-thinking arguments are influencing his work. Alan is a little confused and cannot stop giggling: it's a hoot for Owl-inn....
Keywords
work designgood work designhuman factorsdesign strategycase lawtransformative work designempathy mapsvictim impact statements service designpersonas