Episode notes
In this episode of The Think Factory Podcast, Bob Stewart of Hannaford and Dumas shares how his military background as a Marine officer has shaped his approach to leadership, sales, and operations in the commercial printing industry.
He emphasizes the importance of understanding a customer’s mission before jumping into solutions, and how cultivating goodwill and relationship capital often leads to better business outcomes. Bob also highlights the importance of mission-first thinking and being willing to do the small jobs that others reject, recognizing them as gateways to deeper client relationships.
Throughout the episode, Stewart’s philosophy is clear: success in both the military and business requires planning, flexibility, and a relentless commitment to solving problems with the resources at hand.