Episode notes
When everyone else is chasing the next big AI breakthrough, Alison Dixon says the real advantage comes from something much simpler - being human.
She joins Alyssa Nolte to talk about why smaller companies actually have the upper hand right now and how “doing the basics well” can set you apart in a world obsessed with automation.
This conversation will make you rethink what customer experience really means in the age of AI.
3 Key Takeaways:
» Big companies are rushing to use AI, but it’s often making their customer experience worse, not better.
» Small businesses can win by staying personal, responsive, and focused on real human connection.
» The smartest use of AI is giving customers choice - when to use automation and when to reach a person.
Mentioned in this episode:
Keywords
artificial intelligenceAICustomer ExperienceChange Management