Episode notes
In this episode of The Growth Signal, host Alyssa Nolte sits down with Jean Pierre (JP) Dumas, a seasoned sales and CX leader with a track record of turning chaos into best-in-class teams. From his childhood selling seeds door-to-door in LA to leading massive CX transformations across telecom and travel industries, JP shares the pivotal leadership lessons that shaped his philosophy: take care of your people first, and everything else follows.
They dive into:
- The wild experiment that taught JP the true cost of ignoring employee experience
- How one employee writing “Union” on a whiteboard sparked a cultural reckoning
- The link between low EX scores and high churn—and what leaders can do about it
- Real-life stories of pandemic-era innovation driven by employee-led action
- Why the best customer ex ...