Episode notes
What if your most dreaded meeting could become your most powerful? In this episode of The Growth Signal, Andrea Bumstead shares how one off-the-cuff comment turned into a viral framework that’s transforming customer success teams. We break down the "15-Minute QBR" - a radical approach that prioritizes emotional impact, renewals, and executive attention over bloated slide decks and low-value metrics.
Andrea explains why traditional QBRs are broken, how to create high-impact conversations that actually get executive buy-in, and what every CS leader needs to understand about delivering value that feels valuable. Whether you’re a CSM, VP, or just sick of being monologued at - this one’s for you.
About the Guest:
Andrea Bumstead is a dynamic and engaging voice in customer success, known for turning real-world experience i ...