Neil Bhuiyan sits down with Kirsten McCoy, SDR at Patchworks, to explore how confidence in sales is built through experience, not certainty.

Kirsten didn’t follow a traditional path after leaving school. While others around her had clear plans, she was figuring things out in real time, eventually stepping into sales through a contact centre role at Scottish Power. It was here she experienced the reality of sales early, targets, pressure, rejection, and learning by doing.

The conversation goes deeper into the personal challenges that shaped her. Kirsten opens up about living with anxiety, navigating difficult relationships, and the isolation she experienced during COVID, including losing friends to suicide.

Rather than something that disappears, she shares how anxiety is something she has learned to manage through honesty, suppo ...