Episode notes
This podcast interview focuses on product innovation around customer support that has the power to 10x your ticket response times. My guest is Rob May, Co-founder and CEO of Talla.
Rob has a background in engineering, business development, and management and holds a Bachelor of Science in Electrical Engineering and a MBA from the University of Kentucky.
In October 2008, he co-founded and became CEO of Backupify, which provided a secure second copy of cloud data. Their clients included companies like Salesforce, Google Apps, and more. Backupify was acquired by Datto in December 2014, and Rob became the SVP of business development, overseeing Backupify's integration after the acquisition.
In August 2015, May co-founded and became CEO of Talla, which develops machine intelligence, virtual assistants, and conversation UI/UX for ente ...