Episode notes
This podcast interview focuses on the critical decisions that define successful scaling. My guest is David DeWolf, CEO of Knownwell.
After growing Three Pillar Global to 2000 employees across nine countries, David learned that sometimes the best way to scale is to deliberately slow down. During COVID, he made the bold choice to retain all employees despite revenue decline - a decision that led to tripling the business within a year. Now with Knownwell, he's applying these scaling lessons to build an AI company with intention, starting with 500 customer interviews before writing a single line of code.
Their mission: To help professional services firms prevent "surprise churn” by elevating human relationships and experiences.
And this inspired me, and hence I invited David to my podcast. We explore what it really takes to build an ...