Tanya Boyd on Why Curiosity Is the Most Underused Client Retention Strategy

The Human Connection Podcast by Karl Pontau

Episode notes

"Life is this long bridge where you try not to burn the bridges — and maybe create new ones that not only you can cross, but that someone else can too." — Tanya Boyd

Tanya Boyd has built a career that most people would need a spreadsheet to explain — mortgage origination, disaster recovery, healthcare, government, IT, marketing, and now keynote speaking and project leadership. The through line? Curiosity. Not the checkbox kind. The kind that asks real questions, actually listens to the answers, and builds relationships strong enough to carry you from one chapter of your life to the next.

In this conversation, Tanya and Karl dig into why curiosity is one of the most undervalued leadership tools in business — and why most organizations are accidentally stamping it out of the people they need it from most.

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growthleadershiplisteningteamhumanconnectiondecisionsmarketingsales