Episode notes
This week on the Dirty Heifers Podcast, we’re calling BS on one of the oldest business myths out there: “the customer is always right.” 🙄
Spoiler alert: they’re not.
Join Margaret, Jessie, and Shauna as we swap stories about nightmare customers, red-flag requests, and those times when keeping a “loyal” customer would’ve cost way more than the order was worth. We dig into where this phrase even came from, why it doesn’t hold up in today’s world, and how small businesses can (and should) set boundaries that protect their sanity.
We’ll talk handling complaints without losing your cool, knowing when to offer solutions vs. when to walk away, and why clear policies are your best friend. Oh — and you know we couldn’t resist a side tangent on pricing, influencer marketing headaches, and the wild misconceptions people ...
Keywords
soap makingsmall businesswomen in businesse-commercecustomer servicepricingcustomer expectationsboundariescustomer horror storiescustomer complaintscustomer feedback business strategycutomer experienceinfluencer marketingcustomer relationships