Summary

In this episode of the Dirty Heifers podcast, hosts Margaret, Shauna, and Jessie dive into the world of customer requests in the soap-making business. They share their experiences with strange and unique customer requests, discuss the challenges of custom orders, and explore the balance between customer service and brand integrity. The conversation highlights the importance of setting clear expectations, knowing when to say yes or no, and the humorous side of dealing with quirky customer demands. The hosts also touch on the complexities of pricing for custom orders and the need to maintain a cohesive brand identity while catering to customer desires.

Chapters

00:00 Exploring Indie Brands and Collaborations

00:12 Understanding Customer Requests and Custom Orders

02:58 The Word of the Week: Idiosyncratic

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