When investors are leaning on you to get “New Logos” you can lose sight of customer success and it can change or damage your culture. 

For Tom Lavery at Jiminny, compromising on customer success or culture were not options. 

Tom was a VP of sales before he, his wife and their technical cofounder started the company. He set out to solve some of the problems he faced around coaching as a sales leader. 

Tom understands that effective sales leadership starts with data. Jiminny's platform records, transcribes, and analyzes video, voice, and email communications, providing valuable insights for sales leaders.

From the beginning he did the selling and his first hires for sales were not sellers, but customer success managers. This was pivotal to his growth because customers had high user adoption and because of that renewed and to ...