Episode notes
Quality
Quality, though universally recognized as important, is characterized by a "notable plurality of interpretations that reflect its complexity and semantic richness." This semantic diversity often leads to confusion and partial approaches. Traditionally, quality is defined as "conformity to requirements" (Philip Crosby) or "fitness for use" (Joseph Juran). These definitions highlight that quality is not absolute but "always relative to specific needs or expectations."
William A. Foster's words succinctly capture the intentional and strategic nature of quality: "Quality is never an accident; it is always the result of intelligent intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice among many alternatives."
In Italian organizations, the perception of quality of ...
Keywords
Quality Standard Culture