Explicit

How to Respond to a 1-Star Review (And Avoid Making It Catastrophically Worse)

Explicit

Publicist in Your Pocket by Cyndee Harisson

Episode notes

Someone left you a one-star review. Or a scammer just charged you $500 to “remove” it from Google. Either way — this episode is for you.

In this episode, Cyndee Harrison walks through the single most important thing most business owners don’t know about negative reviews: report before you respond. She shares two real client stories — including a motorcycle dealer who waited twenty days and got every review removed — and breaks down the three mistakes that make a bad review catastrophically worse. Plus a preview of the Three C’s of review growth coming in Episodes 6 and 7.

🔗 Get the free 1-Star Review Playbook inside the PR Shield® community.

📋 Topics covered:

  • The $500 Google scam targeting panicked business owners — and how to spot it
  • Why you should report before you res ... 
 ...  Read more
Keywords
fake reviewsreputation managementsmall business PRonline reputation1-star reviewGoogle review responsecrisis communicationshow to respond to a bad reviewGoogle Business Profilereview strategy