Parking Lessons: Navigating Challenges and Prioritizing People

Summary

In this episode, Krista Olien, Clyde Wilson, and Leigh Thomas reflect on their conversation with Paul Gnasso from PCI, discussing the importance of customer service, the impact of technology on the parking industry, and lessons learned from navigating challenges such as the pandemic. They emphasize the need for accessibility in customer service and the value of mentorship in the industry, while also considering the future of customer service as the industry evolves.

Takeaways

PCI navigated the pandemic by diversifying their services.

Valuing customer service and staff retention is crucial.

Patience and wisdom can lead to successful business practices.

Technology should enhance, not replace, customer service.

Accessibility in customer service is becoming inc ...