Sharing some positivity from the world of Customer Experience, tune in to hear tales of wonderful experiences from a wide ranges of voices interviewed by Chris Holt.
For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk
Welcome to the latest episode of the My Favourite CX #podcast where we were joined by Olly Hobson from CloudAX, who are changing the way we approach #customerexperience & want to ensure no one is ever placed on hold! For more information on CloudAX, head to https://www.cloudax.uk/ or follow Olly on #linkedin at https://www.linkedin.com/in/oliverhobson/. For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk or follow Chris on LinkedIn at https://www.linkedin.com/in/chrisholt82/.
Joining us for this episode of the My Favourite CX #podcast is Ben Hill from Ask More Coaching. Ben recently left the customer experience section to become a coach & mentor for people who are feeling stuck, overwhelmed or disconnected. We talk about his combined experiences of both CX as a technology & how he now sees it in the world of coaching & where the two meet. He then shares a recent customer experience. Find more from Ben on LinkedIn at https://www.linkedin.com/in/benhill1/ or at Ask More Coaching - https://askmorecoaching.co.uk/ For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk or follow Chris on LinkedIn at https://www.linkedin.com/in/chrisholt82/
For this episode of the #podcast we are joined by the wonderful Garry Gormley from FAB Solutions to talk about what he is seeing in the world of customer experience, his recent experiences on becoming a Non Executive Director & he shares a delightful customer experience. To learn more about Garry, head to https://www.fabsolutions.co.uk/ For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk or follow Chris on LinkedIn at https://www.linkedin.com/in/chrisholt82/
Anthony Lindsay joins My Favourite CX to talk about what he is seeing in the entrepreneurial space & the opportunities that small businesses & startups have to create exceptional customer experiences. He then shares a wonderful experience he has had from a well known high street brand. Find Anthony on LinkedIn via: https://www.linkedin.com/in/anthony-lindsay-cemap/ His latest book "A Mortgage is a Really Big Loan" is available via Amazon: https://amzn.to/4h5RVo9 & all other bookshops. Next episode will be on March 20th as this show is moving to a fortnightly format. For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk
Craig Gironda is a veteran of the customer experience industry & has helped form many careers through his mentoring & nurturing leadership. He joins My Favourite CX to talk about how Vertical Communications are changing the way that partners offer customer experience capabilities to their customers, including a story of how technology has brought immense gains for a US local authority. Find Craig on LinkedIn here; https://www.linkedin.com/in/craiggironda/ & for more about Vertical, visit https://www.vertical.com/ For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk