Department stores are disappearing—Nordstrom pulled out of Canada, Neiman Marcus and Bergdorf Goodman were swallowed up into Saks Global, Hudson's Bay is liquidating, and direct-to-consumer brands are reshaping the retail landscape. But Holt Renfrew (you know them, that Canadian luxury destination with the iconic magenta shopping bags) continues to stand strong. It's an impressive feat considering the brand's almost 200-year history. So, what does it take to not just survive, but thrive in today’s evolving luxury market?

In this episode of Mission Critical, Lance sits down with Sebastian Picardo, President and CEO of Holt Renfrew, to explore the evolving definition of luxury and the future of multi-brand retail. From his first brush with luxury in Argentina to navigating Holt Renfrew through a rapidly changing landscape, ...