32. What Matters to You: A Simple Question That Transforms Care in Switzerland

Mapping Healthcare: Healthcare improvement lessons from arou... by Dr. Ulfat Shaikh

Episode notes

In healthcare, we’re trained to move fast, to diagnose, treat, and fix. But what happens when we slow down just enough to ask a different question: What matters to you? In this episode, we reflect on how one simple question can transform not just clinical decisions, but relationships, trust, and meaning for patients, families, and clinicians. Christian von Plessen shares what happens when we stop asking “What’s the matter?” and start asking “What matters to you?”. Whether you're wearing a stethoscope or the hospital gown, this seemingly simple question is a reminder of why connection matters.

References:

  • von Plessen C, Vasserot K, Bonnevie L, Coelho V, Dell'Eva E, Piazza V, Staines A. “What matters to you ?” From campaign to daily practice. Rev Med Suisse. 2025 Jun 4;21(921):1192-1196. French. doi: 10.53738/REVMED ... 
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healthcarepatient centered carehealthcare quality
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