In this episode of Kin & Capital, the brothers break down what it really feels like to sit in the middle of everything—managing up, supporting your team, and keeping customers satisfied without burning out or losing your integrity. They talk through the difference between being a manager and being a leader, how to get real buy-in from your team, and why most one-on-ones are useless unless you flip them to be employee-owned. Chris opens up about letting go of control as a former high performer, while Mike digs into using one-on-ones as a tool for career clarity and performance receipts.

The crew also tackles unrealistic customer expectations, how to push back when sales overpromises, and why sometimes the smartest move is firing a bad client. They get into startup chaos, leading up to untrained managers, building trust without oversharin ...