Episode notes
I am so pleased to introduce Lisa Griffin, the Chief Consumer Officer at University Hospitals. In this role, she leads the organization’s commitment to improving the patient experience and making healthcare more accessible and equitable for patients.
Her mission is to make healthcare feel as personalized and accessible as any other service in your life.
She’s not only modernizing the infrastructure behind patient access but also changing the mindset entirely. She believes that patients are consumers with choices, and healthcare should meet and possibly exceed the standards set by other industries.
We talk about how AI is making healthcare more accessible without replacing human empathy and how predictive analytics tools are helping them reach patients before they even know they need care.
🎧 Listen in to hear how Lisa is e ...
Keywords
compassionartificial intelligencehumanizing healthcarepatient experience officerimproving healthcare patient experience