Building a Culture of Patient Experience Excellence at Northwell Health w/ Sven Gierlinger

The need for trusting patient relationships has never been greater. Healthcare as an industry has a lot to learn from industries such as hospitality, which offer highly welcoming and personalized services to build lasting guest relationships.

In this episode of Humanizing Healthcare, we are joined by Sven Gierlinger, Chief Experience Officer at Northwell Health, to discuss how they are applying these principles to build a culture of patient experience excellence.

Drawing from his extensive background in luxury hospitality and a personal health battle, Sven is on a mission to humanize patient care by integrating principles from the hospitality industry.

Sven highlighted two key lessons from his background in the luxury hotel industry that he is applying at Northwell Health. One is the importance of consistency in human interactio ...