Episode notes
It’s clear the pandemic changed how government contact centers work. For one, remote work has now become the new norm for many in the federal government, including those that work in contact centers. Additionally, government contact centers agents have had to deal with an influx of requests – from vaccine information to stimulus checks, and much more.To meet these customer experience expectations, government contact centers have implemented new tactics and technologies to stay on top of citizen needs, while remaining safe remotely. What are these technologies and how will t ...
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