Episode notes
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In this episode of Did You Know? The ESCO HVAC Podcast, host Clifton Beck sits down with Brigham Dickinson, President and Founder at Power Selling Pros, to indulge into the intersection of artificial intelligence, customer experience, and company culture in the HVAC industry.
Brigham brings real-world awareness from years of coaching call center reps and technicians, explaining how AI tools are reshaping service delivery, improving call handling, and enhancing technician efficiency. But he’s clear that AI should assist, not replace the human touch.
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