The Human Touch: Workplace Strategist Erica Keswin, on Connection, Rituals & Modern Leadership

Today on the CivilTalk Podcast, we are joined by the incredible Erica Keswin: a workplace strategist who has spent more than two decades helping organizations around the world build cultures rooted in connection, clarity, and care.

In this episode, Erica unpacks her research on why rituals matter, how leaders can retain and re-energize teams in a changing world, and what it means to “bring your human to work” when hybrid schedules and digital tools dominate our days.

This is a conversation about empathy, rituals, intentionality, and redesigning the workplace so people—not just productivity—come first. Whether you lead a team, work in a fast-paced environment, or simply care about creating more civil, emotionally intelligent spaces, you’ll walk away with insights you can use right now.