BA Brew - A Business Analysis Podcast
by AssistKD
Our podcast is a chance to tune into our musings on a range of subjects from the use of business analysis tools and techniques to the books we like that are helpful for business change professionals.
Podcast episodes
Season 10
Mischief Management (Feat. Karen Newnham)
Have you ever wrestled with a box of tangled cables and leads… or tried to get the knot out of the chain of a necklace? Some business change problems can be as challenging. Change expert and BA leader Karen Newnham joins the crew to discuss engaging with stakeholders to tackle complex, persistent problems (otherwise known as ‘Mischief Management’.) Karen Newnham was also the special guest on BA Brew 25: The Solution Standoff. If you liked this BA Brew, you may also enjoy the following articles and blogs: The Problem Solving Duck Stakeholder Engagement: Beware of ‘Nodding Along’ Syndrome You’re Speaking, But Are You Being Understood? Process Woes The following BA Brews may be of interest: BA Brew 26 on Stakeholders and BA Brew 76 on The Human Element. #businessanalyst #stakeholdermanagement #businessanalysis #solutions #changemanagement #stakeholders #businessproblems
Cybersecurity and Business Analysis (Feat. Bindu Channaveerappa)
What’s all the fuss about cybersecurity? And why do business analysts need to understand it? Cybersecurity and business analysis expert Bindu Channaveerappa is the special guest on this week’s BA Brew, where she argues that an understanding of cybersecurity is now integral to the work of the BA. “When we create the value, why leave the security to someone else?” Bindu Channaveerappa is a highly respected author, trainer and international speaker on business analysis and cyber security. Her book, ‘Cyber Security and Business Analysis: An essential guide to secure and robust systems’ is available from BCS Publishing. AssistKD runs a 1-Day Cybersecurity and Business Analysis workshop for Business Analysts and Business Change professionals. In this article Embracing a Security Mindset: The Next Frontier of Business Analysis cybersecurity expert Mark Cross urges BAs to focus on security against cyber threats. You may also enjoy this AI focused BA Brew, hosted by ChatGPT. #cybersecurity #cyberthreats #businessanalysis #businesschange #digitalsolutions
Business Architecture – A Comprehensive Guide
This BA Brew focuses on the newly published ‘Business Architecture: a comprehensive guide.’ Authors Jonathan Hunsley and Debra Paul and contributing author Victoria Banner discuss the ‘why’ of the book; the joy of collaborating and sharing ideas; and some of their favourite content including: - leveraging capability to meet goals and outcomes using the CALM model - comparing the business architecture service framework to the business analysis service framework and other service frameworks for role clarity - information concepts including data protection and security - case studies showing the positive impact of business architecture ‘Business Architecture: a comprehensive guide’ is available from BCS publishing and other retailers. You may be interested in the following articles, BA Brews and bitesize learning on the topic of Business Architecture. This article compares the Business Analysis and Business Architecture roles, in particular their respective Service Frameworks. Find out more about AssistKD’s Architecture courses. This BA Brew on Business Architecture features Wouter Nieuwenburg. This BA Brew on Strategy and Business Architecture features Vicky Rothwell. Business Architecture: a comprehensive guide is available from the BCS book shop, and also on Amazon. Scroll through our bitesize learning videos and you will find ‘What is Business Architecture’ and ‘What is Enterprise Architecture’. #businessarchitecture #businessanalysis #businessarchitectureguide #businessbooks #businessstrategy #businessarchitecturetraining #whatisbusinessarchitecture
The Games People Play (Feat. Mandy Green)
Difficult stakeholders or colleagues? Help is at hand! How we (and others) react in response to challenging situations at work – especially where there is resistance to change – is explained by the Transactional Analysis model. This week’s special guest, and an expert on #transactionalanalysis, is Leadership Development Consultant and MD Mandy Green. Watch the Brew to find out more about the ego states of (Critical) Parent, Adult and (Fractious) Child and how insight into those states can help us break free of the ‘Drama Triangle.’ You may be interested in the following BA Brews, BA Brew 20: Resilience (feat. Corrine Thomas) BA Brew 30: Confidence (feat. Philippa Thomas) BA Brew 36: If You Don't Do Politics, Politics Will Do You (feat. Niven Postma) BA Brew 45: Developing Positive Habits and Behaviours BA Brew 49: Mental Health (feat. Petra Velzeboer) BA Brew 52: Books that Changed the Way We Work BA Brew 54: Neurodiversity (feat. Simon Platt) BA Brew 69: Self Assessment and Development Tools (feat. Corrine Thomas) BA Brew 71: Neurodiversity: The BA Survival Guide (feat. Nicola Pinkney & Paul Haywood) BA Brew 86: Psychological Safety (feat. Emma Lee) BA Brew 89: Character Crafting (feat. Helen Holder)
Customer Experience Analysis
In AssistKD’s latest Business Analysis podcast the team discuss why every touchpoint of the customer journey matters... and how a deeper understanding of the customer experience can only benefit organisations and the wider economy. Kerry, Mike and Jonathan get some serious mileage out of a restaurant analogy and Mike gets extra brownie points for mentioning POPIT™️within the first two minutes of the podcast. Topics covered include: what is the customer experience; the difference between CX and UX (User Experience) and which elements of POPIT™️relate to each; plus useful techniques such as empathy maps, customer journey mapping and Jonathan’s favourite – the Zone of Tolerance. AssistKD's CX Analysis course takes and in-depth look at the customer experience, and how an organisation can transform its existing processes to create engaged, responsive and connected customer experiences. It’s ideal if you want to deepen your understanding of CX, and the module counts towards the new A4Q Service Designer qualification. CX Analysis is now also available as an eLearning course. You may be interested in this article by Debra Paul. The Rise of the CX Professional. You can find out more about AssistKD’s Service Design courses here: https://www.assistkd.com/courses/service-design-courses Enjoy bitesize learning? Watch our short learning videos here: https://www.youtube.com/playlist?list=PLEvIolukjraxfTJfMou8axtos6ec_0z2s #CX #CXanalysis #voiceofthecustomer #surveys #interviews #storytelling #focusgroups #observation #ethnographicstudies #empathymaps #customerjourneymaps #customerjourney #servicedesign #servicedesigner #customerexperience #businessanalysispodcast