UK tradespeople and small service businesses are missing thirty to forty percent of their inbound calls — and most don't realise it. In this episode, Andy from Antek Automation breaks down how voice AI bots work, what they can realistically handle, where they fall short, and how to take your first steps. Practical advice on appointment booking, after-hours call handling, triage, and the cloud versus self-hosted choice for UK SMEs. No hype — just what actually works.

Andy Norman from Antek Automation shares practical tips sourced from the blog post: Voice AI for Small Business: Can Bots Handle Your Calls?.

• Right, tip number one: understand what voice AI actually is before you commit to an ...