Episode notes
What happens when eighty percent of the global workforce receives less than one percent of technology investment, and why has this imbalance gone largely unchallenged for so long?
In this episode, I sat down with Emma Seymour, Chief Financial Officer of Deputy, to unpack the realities facing the world’s so-called invisible workforce. Deskless workers power healthcare, retail, hospitality, and frontline services, yet the tools built to support them have historically lagged far behind those designed for office-based teams. Emma brings a grounded, finance-led perspective on why this gap exists and why it is finally starting to close.
We explored how AI-driven workforce management is moving beyond hype and into practical, measurable outcomes. From optimizing staffing levels to reduce overstaffing and burn ...