In the weekly “Banking Reinvented” podcast, host Tim Rutten welcomes Backbase CEO and Founder Jouk Pleiter and other senior banking leaders to explore how banks can go beyond survival and progressively modernize their operations.
Learn more about the importance of Engagement Banking, the impact of AI, the challenges of re-architecting legacy banking systems to match customer-centric models, and much more.
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Episode 44 of “Banking Reinvented” explores the growing global trend of mergers and acquisitions (M&As) — including strategies for navigating challenges and ensuring successful execution. In this episode, host Tim Rutten is joined again by Backbase’s Mayur Vichare, VP Value Consulting & GTM Lead. They discuss the current M&A landscape, analyzing common pitfalls related to growth and integration, as well as ideal places to begin. Tune in to hear the three key things banks need to be aware of during their M&A journeys, plus tips for technology integration, co-modernization, and realizing cost synergies. – Curious to find out more about customer-centric banking? Follow us on LinkedIn: -> Backbase -> Jouk Pleiter -> Tim Rutten -> Mayur Vichare Step into the future of finance -> Check out our content hub Timestamps (00:00) – Welcome to the ‘Banking Reinvented’ podcast (00:49) – Global M&A outlook and trends (03:55) – Top three things to remember during M&As (07:11) – Success rates for M&As (09:53) – Navigating technology integration and co-modernization (16:11) – Realizing cost synergies (17:31) – Going channel-first in an M&A (23:20) – Key takeaways (25:44) – Episode wrap-up
Episode 43 of “Banking Reinvented” is all about tapping into “growth mode,” a hot topic in the industry and one that will become increasingly important in the years to come. In this episode, host Tim Rutten is once again joined by Backbase Founder & CEO Jouk Pleiter as they sit down to discuss strategies for efficient growth that’s not tied to costly customer acquisition. Together, they explore how this all comes down to traditional banks making the most of what they already have — solid reputations, a high degree of brand loyalty, and deep pools of existing customers. Tune in to find out how banks can activate their install bases with superior, omnichannel digital experiences that allow them to drive sales, boost engagement, reduce servicing costs, and more. – Curious to find out more about customer-centric banking? Follow us on LinkedIn: -> Backbase -> Jouk Pleiter -> Tim Rutten Step into the future of finance -> Check out our content hub Timestamps (00:00) – Welcome to the ‘Banking Reinvented’ podcast (01:43) – Getting back into growth mode (05:36) – The last 10 years of digital transformation (10:15) – The increasing relevance of platform providers (12:00) – How traditional banks can unlock growth mode (15:53) – Harnessing progressive modernization (18:42) – The inefficiency of point solutions (21:17) – The four building blocks of growth (27:53) – Key takeaways (30:36) – Episode wrap-up
Episode 42 of “Banking Reinvented” concludes the two-part series featuring global banking influencer Jim Marous, Owner & Host of the “Banking Transformed” podcast, Owner & CEO of the Digital Banking Report, and Co-Publisher of The Financial Brand. This time around, Jim rejoins host Tim Rutten and Backbase Founder & CEO Jouk Pleiter as they dive deeper into key strategies for managing change and driving value in the banking industry. Tune in to explore next-level insights about overcoming legacy leadership challenges, winning market share back from neobank competitors, and creating tailored value propositions that will delight your customers. – Curious to find out more about customer-centric banking? Follow us on LinkedIn: -> Backbase -> Jouk Pleiter -> Tim Rutten -> Jim Marous Step into the future of finance -> Check out our content hub Timestamps (00:00) – Welcome to the ‘Banking Reinvented’ podcast (00:46) – Achieving organic growth while reducing costs (07:57) – The power of a growth platform (10:44) – Soaring numbers of system solution providers (18:12) – Jouk’s tips for changemakers (21:36) – Lessons learned from leading banks in North America (23:06) – Killing the traditional banking mindset (27:07) – Unlocking growth mode to overcome neobank challengers (34:22) – Key takeaways (36:53) – Final points from Jim (39:52) – Clarifying core modernization vs. banking modernization (45:45) – Episode wrap-up
Episode 41 of “Banking Reinvented” kicks off a two-part series featuring global banking influencer Jim Marous, Owner & Host of the “Banking Transformed” podcast, Owner & CEO of the Digital Banking Report, and Co-Publisher of The Financial Brand. Jim joins host Tim Rutten and Backbase Founder & CEO Jouk Pleiter for a discussion about the state of banking in the US — including tips for overcoming key modernization challenges, moving from risk avoidance to risk management, and becoming the primary financial relationship for customers. Tune in to hear from one of the banking industry’s pre-eminent thought leaders and get actionable insights that will help your bank ensure your digital transformation is a success. – Curious to find out more about customer-centric banking? Follow us on LinkedIn: -> Backbase -> Jouk Pleiter -> Tim Rutten -> Jim Marous Step into the future of finance -> Check out our content hub Timestamps (00:00) – Welcome to the ‘Banking Reinvented’ podcast (01:06) – Introduction to Jim Marous (02:40) – The state of banking in the US (07:23) – Recommendations for accelerating digital transformation (10:53) – From risk avoidance to risk management (13:58) – Modernizing the core vs middleware (23:12) – Differentiating through value orchestration (30:03) – Episode wrap-up
Episode 40 of Banking Reinvented examines the importance of the human touch in banking — and how financial institutions can complement it with cutting-edge technology. In this episode, host Tim Rutten is joined once again by Backbase Founder & CEO, Jouk Pleiter, as well as Dan Dagg, Chief Operating Officer at Arbuthnot Latham. Together, they discuss supercharging relationship managers with AI and other tech solutions, harnessing data to enable omnichannel customer experiences, and reinventing operating models to improve customer-centricity. Tune in to hear their takes on the future of financial services — and how a platform model can help tie everything together. – Curious to find out more about customer-centric banking? Follow us on LinkedIn: -> Backbase -> Jouk Pleiter -> Tim Rutten -> Dan Dagg Step into the future of finance -> Check out our content hub Timestamps (00:00) – Welcome to the ‘Banking Reinvented’ podcast (00:32) – Introduction to Dan Dagg and Arbuthnot Latham (01:20) – Client expectations with digital experiences (04:31) – Combining digital and human-centric experiences (07:35) – Supercharging relationship managers with AI/technology (11:58) – Adjusting banking strategy for different generations (13:58) – Ideal operating models for the future (23:49) – Change management for relationship managers (29:21) – Key takeaways (33:45) – Episode wrap-up